Refund policy
At Silver Lining Biopharma LLC, customer satisfaction is important to us. If you experience an issue with your order, we encourage you to contact our Customer Care team, and we will make every reasonable effort to resolve it promptly.
1. Return Eligibility
Due to the hygienic nature of cosmetic products, we are unable to accept returns of products that have been opened, used, or altered, except where required by applicable law or where the product is defective, damaged, or supplied in error.
To be eligible for a return, products should be
● unused and in their original condition
● returned in their original packaging where reasonably possible; and
● accompanied by proof of purchase.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact us within 7 days of delivery.
Where appropriate, we may request photographs or additional information to assist in assessing the issue.
If your claim is approved, we may, at our discretion and in accordance with applicable law:
● Replace the product.
● exchange the Product; or
● Issue a full or partial refund.
3. Refunds
Approved refunds will be processed using the original payment method whenever reasonably possible.
Once we have received all information reasonably required to assess your request, we aim to provide an initial decision within three (3) Business Days. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return results from our error or a defective product.
4. Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has been prepared for shipment or dispatched, cancellation may no longer be possible.
5. Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return or refund:
● Opened or used cosmetic Products;
● Products damaged through misuse, improper storage, or failure to follow usage instructions;
● gift cards;
● promotional or complimentary items
● Products marked as non-returnable at the time of purchase.
6. Contact Us
For assistance with a return or refund request, please contact:
Silver Lining Biopharma LLC
Customer Care: cs@silverliningbiopharma.com
Telephone: [+201213044476]